Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about the Basilica of Santa Maria Novella

What is the historical significance of the Basilica of Santa Maria Novella?

It is the first great basilica built in Florence and has served as the city’s primary Dominican church for over eight centuries.

Who designed the iconic facade of the basilica?

The upper portion of the marble facade was designed by Leon Battista Alberti in the 15th century, utilizing precise geometric proportions.

Which famous artworks can be found inside the complex?

The basilica houses seminal masterpieces including Masaccio’s Holy Trinity, Giotto’s Crucifix, and the extensive fresco cycles by Domenico Ghirlandaio.

Why is Masaccio’s Holy Trinity considered so important?

This fresco is celebrated as the first painting in Western art history to utilize a consistent and systematic approach to linear perspective.

What scientific instruments are located on the exterior of the building?

An armillary sphere and a marble gnomon are mounted on the facade, historically used to calculate the equinox for calendar reform.

What is the history behind the Spanish Chapel?

Originally a monastic chapter house, it was renamed because it served as the place of worship for the Spanish court of Eleanor of Toledo.

What does a standard admission ticket include?

Each ticket provides full access to the entire monumental complex, including the basilica, the museum galleries, and the historic cloisters.

Are there specific entry times for Sundays and religious holidays?

On Sundays and religious holidays, the complex opens to the public at 1 PM, though it opens at 12 PM during July and August.

Is there a mandatory dress code for visitors?

Yes, all visitors must ensure their shoulders and knees are covered to respect the site as an active place of worship.

How close is the basilica to the main train station?

The complex is located less than a five-minute walk from the Firenze Santa Maria Novella (SMN) railway station.

Can I take photographs inside the church and museum?

Personal photography is permitted without flash, but the use of tripods, selfie sticks, or professional equipment is strictly prohibited.

Is the site accessible for visitors using wheelchairs?

The majority of the complex is accessible via ramps and elevators, though some original stone paving may be slightly uneven.

Are there storage facilities for large pieces of luggage?

The site provides a designated cloakroom where visitors must store large bags and hiking backpacks before entering.

Where can I find food or refreshments during my visit?

While dining is prohibited inside the complex, the surrounding piazza offers numerous traditional cafes and trattorias.

Need more help?

Tourism Tickets – Help Center